Bernie Floriani State Farm Insurance in 5445 Grand Avenue

Customer Reviews about Bernie Floriani State Farm Insurance:

• ★ ★ ★ ★ ★
  Bernie and his staff are great professionals and people, I had the opportunity to work in that office for a couple of years and I learn the real value and the best practice of customer service. I would recommend Bernie to all Gurnee because he is truly 'Bernie from Gurnee' and 'For Gurnee'
  By Ulises Rivero, June 16, 2017
• ★ ★ ★ ★ ★
  I would like to take a minute and express my experience with State Farm. I have been with State Farm for 29 years as a customer. I can honestly say I have never been disappointed! And this particular office "Bernie From Gurnee" strives to give you the absolute BEST customer service you deserve! They will back you on claims and issues that may arise to make your life easier in the insurance world! Give them a chance and you will not be sorry...!! Thank you!
  By A Google User, June 14, 2017
• ★ ☆ ☆ ☆ ☆
  So, I'm not in the habit of writing negative reviews. I will here, though. This insurer is dangerously incompetent. Let me explain how I went from paying customer of 12 years to uninsured motorist over the course of numerous preventable mistakes. 1) Bought a new car. There was some mistake in the transfer, and my insurance went from autopay to manual pay. Not a huge problem in itself, standard office mistake. 2) My insurance policy goes unpaid - no one successfully alerted me of this. OK, now this is in 'serious problem' territory. 3) My insurance policy is canceled - no one successfully alerted me of the cancellation, despite having my phone number on hand. Again, customer of 12 years, you'd think it would merit a call or text. 4) I needed emergency roadside assistance months later - the phone operators had no idea who I was. Luckily, I wasn't in an accident where either my fiance or I were injured, which could have left me financially ruined. 5) Adding insult to injury - I call the office to re-set my insurance. I liked doing business with State Farm, and I don't like switching insurers. My rate increased from $250 to $1250. The local agent was even kind enough to inform me that the price would probably be bad at their competitors, because I had been driving uninsured. Talk about salt in the wound! There you have it. I am now happily insured by a State Farm competitor at around $300. I don't appreciate being left uninsured, and I doubly don't appreciate having my rate massively hiked above the going market rate.
  By Kevin McKenzie !, December 05, 2016

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About Bernie Floriani State Farm Insurance in Gurnee